Terms of Service
These terms govern access to PingHere, including the web app, mobile apps, website chat tools, integrations and related support. By creating an account or using the service, you agree to these terms.
1. Accounts and teams
You must provide accurate account information and keep your login credentials secure. The account owner is responsible for team members, connected numbers, permissions and activity under the account. You must be old enough and legally able to enter this agreement. Tell us promptly if you suspect unauthorised access.
2. Plans, billing and cancellation
Paid features are billed according to the plan, billing cycle and prices shown at checkout. Taxes, payment-provider charges and usage limits may apply. Plans renew until cancelled; cancellation normally takes effect at the end of the current paid period. Except where required by law or expressly stated at checkout, fees already paid are non-refundable. We may suspend paid features for overdue invoices after reasonable notice and may change prices or plan limits with advance notice where practical.
3. Connected channels and customer content
You authorise PingHere to connect to the WhatsApp numbers, websites and other services you select, and to send and receive data needed to provide the requested features. You must have the rights, permissions and notices required to process the messages, contacts, files and other content you submit. You retain ownership of that content. You grant us a limited licence to host, reproduce, transmit and process it solely to operate, secure and improve PingHere and as described in our Privacy Policy.
4. Acceptable use
You may not use PingHere to:
- break the law, infringe rights, impersonate someone or send unsolicited or deceptive messages;
- send spam, malware, scams, threats, harassment, illegal content or content that exploits children;
- evade WhatsApp, payment-provider or other channel rules, rate limits or consent requirements;
- probe, disrupt, reverse engineer or attempt unauthorised access to the service; or
- resell or share access outside the plan and permissions purchased.
We may investigate suspected abuse and suspend or terminate access when reasonably necessary to protect people, the service, our providers or legal compliance.
5. AI features
AI features are optional productivity tools. You are responsible for reviewing AI-generated replies, summaries, classifications and actions before relying on them, and for complying with any disclosure or consent obligations that apply to your business. AI output may be inaccurate, incomplete or unsuitable for a particular customer. Do not use PingHere AI as a substitute for professional legal, medical, financial or safety advice.
6. Availability and support
We work to keep PingHere reliable and provide support through the channels listed on our website, but availability and response times are not guaranteed. Maintenance, updates, third-party outages, WhatsApp or carrier restrictions, internet failures, security events, force majeure and actions needed to protect the service may affect access. PingHere does not currently offer a service-level agreement or uptime credits unless a separate written agreement signed by us expressly says so.
7. Intellectual property and feedback
PingHere, its software, designs, names and documentation belong to us or our licensors. These terms give you a limited, revocable right to use the service during your subscription. If you send suggestions or feedback, you allow us to use it without restriction or payment.
8. Disclaimers and liability
To the extent allowed by law, PingHere is provided on an “as available” basis without warranties that it will be uninterrupted, error-free or meet every business requirement. We are not responsible for content, channel decisions, customer consent, lost opportunities or failures caused by third-party services or your configuration. To the extent allowed by law, our total liability for claims relating to PingHere is limited to the fees you paid for the affected service during the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot legally be limited.
9. Termination and changes
You may stop using PingHere at any time. We may suspend or terminate an account for material breach, non-payment, legal requirements, prolonged inactivity or risks to the service. After termination, access may end and content may be deleted under our Privacy Policy and normal retention processes. We may update these terms as the service changes; continued use after an updated version is posted means you accept the revised terms.
10. Governing law and contact
These terms are governed by the laws of Sri Lanka. The parties will first try to resolve a dispute through good-faith discussion; unresolved disputes may be brought before a court of competent jurisdiction in Sri Lanka. Questions about these terms can be sent to hello@pinghere.lk.