Add a branded chat widget to your website and bring those conversations into the same PingHere workspace as WhatsApp.
PingHere gives your team one place to understand, respond and act on every conversation.
Customer details, past replies and follow-up tasks live in different places, so every handoff starts from zero.
A message can sit with one person while someone else assumes it has been handled.
Teams need speed for routine questions and a clear human path when the conversation needs care.
Your customers keep using the channels they know. Your team gets the context and workflow behind every reply.
Bring the customer entry points your team uses into one shared inbox, with a clear view of every open thread.
Assign chats to agents, let AI draft or send a reply when it is a good fit, and hand off to a human the moment judgement is needed.
Tasks, notifications and escalation keep unanswered conversations visible until someone owns the next step.
The tools to help your team respond with speed, context and good judgement.
Bring customer messages into one unified view. Track every conversation, assign the right teammate, and never lose a thread.
Connected channels · One viewKeep contact details, notes, tags, tasks and connected business context close to the conversation, so replies start with what your team already knows.
Contacts · Notes · TasksAI can draft or send routine replies, search approved knowledge, update context and surface sentiment. Your team decides when to review, take over or resolve.
Drafts · Auto-reply · HandoffAssignments, shifts, notifications and escalation make ownership visible, even when the team is busy or working away from the desk.
Assignments · Shifts · EscalationWork from the web inbox or your phone. Reply, assign, review and stay notified when a customer needs the team.
Android & iOSSee response times, conversation volume, sentiment and ownership, so you know what is happening on the front line.
Shifts · InsightsReal customers don't write textbook Sinhala or perfect English. They switch languages mid-sentence, type Sinhala in English letters — Singlish — and drop in emoji. PingHere's AI reads all of it and replies in the same natural style.
Bring your customer conversations into one shared inbox, with the team workflows and context to keep every reply moving.
Give high-intent visitors a quick path to a real person. The widget keeps the handoff simple for visitors and keeps the full conversation visible to your team.
A visitor who has a question is already showing intent. Give them a clear, friendly way to ask it without hunting for a phone number or leaving the page.
Website conversations land in the same workspace as your other channels, so your team can respond with the right context and keep follow-up organised.
If your customers message before they buy, PingHere is built for you. Pick your industry to see how it works.
Close orders in DMs without dropping a sale.
Learn moreAnswer booking enquiries around the clock.
Learn moreWin the high-consideration buys decided over chat.
Learn moreTake appointments and cut no-shows.
Learn moreHandle enrolments, fees & parent updates.
Learn moreKeep every lead warm and followed up.
Learn moreSee how PingHere fits shops, tourism, retail, clinics, schools and property teams.
View all use casesA real free tier, AI bundled into every plan, no setup fee. Cancel anytime.
Test the waters, no card needed.
For solo shops getting serious.
For growing teams that live in the inbox.
For high-volume, multi-branch operations.
Add PingHere to your existing account — a full month free to try it, then 20% off ongoing. One login, one invoice, zero hassle.
Set up your shared inbox in minutes. Your customers keep using the channels they already know.