Privacy Policy
PingHere is a shared inbox and automation service for businesses. This policy explains what we collect, why we use it, and the choices available to you when you use PingHere at pinghere.lk or in our mobile applications.
1. Who this policy is for
“PingHere”, “we”, “us” and “our” mean the NKRnet service operating PingHere. This policy applies to visitors, account owners, team members and people who communicate with a business through a PingHere inbox. If your business uses PingHere to handle its customers’ information, that business remains responsible for its own notices and instructions to those customers.
2. Information we collect
- Account information: name, email address, phone number, business name, billing details, login and team information.
- Connected channel data: WhatsApp numbers, contacts, messages, attachments, conversation status, notes, tags and other content that a business chooses to connect or create.
- Usage and device data: IP address, browser or device type, app version, log data, approximate location derived from IP, and interactions with the site or app.
- Notification data: push notification tokens and delivery preferences when a user enables mobile or web notifications.
- Support and payment data: information included in support requests and transaction, plan and invoice details. Payment providers process card and other payment credentials on our behalf.
3. How we use information
We use information to:
- provide the inbox, team workspace, integrations, mobile app, notifications and support;
- route, store and display messages and files for the business that connected them;
- provide optional AI replies, summaries, search, sentiment and other automation requested by the account;
- authenticate users, prevent abuse, protect the service and troubleshoot incidents;
- process subscriptions, send service messages and respond to enquiries; and
- measure and improve reliability, performance and features.
We do not sell personal information or conversation content.
4. AI and third-party services
When an account enables an AI feature, relevant prompts, conversation content and settings are processed by the AI provider configured for that feature so PingHere can return the requested result. AI output can be incomplete or inaccurate and should be reviewed before it is sent to a customer. We use infrastructure, messaging, analytics, payment and support providers to operate PingHere. They may access information only to perform services for us, under contractual confidentiality and security obligations.
5. When we share information
We share information only when needed to provide the service or when legally permitted, including:
- with the account owner and authorised team members selected by that business;
- with channel, hosting, AI, analytics, payment, email and notification providers;
- during a merger, acquisition, financing or transfer of the service; or
- to comply with law, enforce our terms, prevent fraud or protect people and the service.
We may publish aggregated statistics that do not identify an individual or business.
6. Cookies and similar technologies
We use essential cookies and local storage to keep sessions secure, remember preferences and make the site and app work. We may use limited analytics to understand product performance. You can control cookies in your browser; disabling essential storage may prevent sign-in or other features from working.
7. Retention and security
We keep information while an account is active and for as long as needed for the purposes described here, including security, dispute resolution, accounting and legal obligations. When an account is closed, we delete or anonymise information on a reasonable operational schedule, subject to backups, legal requirements and a business’s retention instructions. We use access controls, encryption in transit and other reasonable technical and organisational safeguards, but no online service can guarantee absolute security.
8. Your choices and rights
Depending on where you live, you may ask us to access, correct, export or delete your personal information, or object to or restrict certain processing. Account owners can manage team access and connected channel data in the product. To make a privacy request, contact hello@pinghere.lk. We may need to verify your identity and may need to refer a request about business-controlled content to that business.
9. Children and international processing
PingHere is a business service and is not directed to children. Information may be processed in Sri Lanka or in other countries where our service providers operate, with appropriate safeguards where required by law.
10. Changes and contact
We may update this policy as PingHere changes. We will post the new version here and update the date above. If a change materially affects how we use information, we will provide an appropriate notice. Questions or requests can be sent to hello@pinghere.lk.